Warranty & Returns

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Sauna Information

Satisfactory Sweaty Sauna Sessions Guaranteed


We are absolutely confident that you will love your new outdoor sauna tent. In the rare event this is not the case, please reach out to allow us to do our best in resolving the issue.

If that is not possible, we will provide a full refund on products in the first 60 days after the original date of purchase.

We do not refund shipping charges on the original order or for return shipping costs.


North Shore Sauna llc extends a limited one year warranty on products covering defects in materials and workmanship.

North Shore Sauna llc will replace or repair, at its option, any product or component found to be defective. The limited warranty does not apply if the product is damaged by improper use, accident, unauthorized repairs or modifications, or normal wear & tear expected over the course of the product's life.

To Obtain Warranty & Return Service:

Please email us at Support@saunatent.com

A defect in materials and workmanship is defined as a manufacturing flaw which prevents the product from functioning as intended. Minor cosmetic variations and blemishes do not necessarily qualify.