PRIVACY POLICY
- Information We Collect
At North Shore Sauna LLC, we prioritize transparency and clarity regarding the types of information we gather and why. Here's a detailed breakdown of the information we collect:
- Personal Identification Information: This includes your name, email address, mailing address, phone number, and other contact details necessary for processing orders, providing customer support, and communicating with you about our products and services.
- Payment Information: When you make a purchase on our website, we may collect payment information such as credit card details or other payment methods. This information is securely processed by our payment service providers, and we do not store your payment information on our servers.
- Browsing Information: We automatically collect certain information about your device and browsing behavior when you visit our website. This may include your IP address, browser type, pages visited, and timestamps. We use this information to analyze trends, track user interactions, and improve the functionality and user experience of our website.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You can control cookies through your browser settings and opt out of certain tracking technologies.
- Communication Data: When you contact us via email, phone, or live chat, we may collect information about your communication preferences and interactions with our customer support team. This information is used to address your inquiries, provide assistance, and improve our customer service.
- Survey Responses and Feedback: From time to time, we may conduct surveys or request feedback to better understand your preferences, experiences, and satisfaction with our products and services. Participation in these surveys is voluntary, and any information you provide will be used to enhance your experience with North Shore Sauna Tents.
- How We Use Your Information
We value the trust you place in us by providing your personal information, and we are committed to using it responsibly and transparently. Here's how we use the information we collect:
- Order Processing and Fulfillment: We use your personal and payment information to process and fulfill your orders, including shipping and delivery arrangements. This ensures that you receive the products you've purchased in a timely manner.
- Customer Support: Your contact information and communication data are used to provide customer support, address inquiries, and resolve any issues you may encounter with our products or services. We strive to deliver prompt and helpful assistance to ensure your satisfaction.
- Marketing and Promotions: With your consent, we may use your email address to send you promotional materials, special offers, and updates about our products, events, and promotions. You can opt out of receiving marketing communications at any time by following the instructions provided in our emails or contacting us directly.
- Website Improvement: Browsing information and analytics data help us understand how visitors interact with our website and identify areas for improvement. We use this information to enhance the functionality, performance, and user experience of our website, making it more intuitive and user-friendly.
- Compliance and Legal Obligations: We may use your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes fulfilling our tax obligations, responding to legal inquiries, or enforcing our rights and agreements.
- Consent
Your consent is important to us, and we strive to obtain it in a clear and transparent manner. By providing us with your personal information and using our website and services, you consent to the collection, use, and processing of your information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us or adjusting your communication preferences through your account settings.
- Children's Privacy
We are committed to protecting the privacy of children and do not knowingly collect personal information from individuals under the age of 16. Our website and services are not intended for children, and we encourage parents and guardians to monitor their children's online activities and use parental controls to prevent unauthorized access.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take appropriate steps to remove such information from our records.
- Data Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These third parties are contractually obligated to use your information only for the purposes specified by us and in accordance with this Privacy Policy.
In addition, we may disclose your personal information in response to legal obligations, court orders, law enforcement requests, or governmental inquiries, or to protect the rights, property, or safety of North Shore Sauna Tents, our customers, or others.
- Your Rights and Choices
We respect your rights and provide you with options to control your personal information. Here are some of the rights and choices available to you:
- Access and Correction: You have the right to access, update, correct, or delete your personal information at any time. You can review and edit your account details through your account settings or contact us for assistance.
- Data Portability: Upon request, we can provide you with a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another data controller.
- Restriction and Objection: You have the right to restrict the processing of your information or object to the processing of your information for certain purposes. We will honor your requests unless we have compelling legitimate grounds for processing your information.
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt out by following the instructions provided in our emails or contacting us directly. Please note that even if you opt out of marketing communications, you may still receive transactional or administrative emails related to your account or orders.
- Data Security
We take the security of your personal information seriously and implement appropriate measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technologies, firewalls, and secure server infrastructure to protect your data and maintain its confidentiality and integrity.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take precautions to protect your personal information and avoid sharing sensitive information through insecure channels.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to retain your information, we will securely delete, anonymize, or aggregate it in accordance with our data retention policies.
- Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
If we make any material changes to this Privacy Policy, we will notify you by email (if applicable) or through a prominent notice on our website prior to the change becoming effective. Your continued use of our website and services after the revised Privacy Policy is posted constitutes your acceptance of the changes.
- Contact Us
If you have any questions, concerns, or requests